User Terms and Conditions

This page describes the rules that apply to your use of MarathonBet in Canada. It sets out the relationship between us and our customers, explains account responsibilities, and summarises how we operate key services such as deposits, withdrawals, promotions and dispute handling. By using our site or apps you agree to these terms and any additional rules that apply to specific products or offers.

Account responsibilities

You are responsible for keeping your account details accurate and secure. Only one account is permitted per person, household or device. You must not share account credentials or allow others to access your account. If you believe your account has been accessed without permission, contact support immediately at [email protected].

Eligibility requirements

To register you must meet the minimum eligibility criteria published during sign-up. You must be of legal gambling age in your jurisdiction - the minimum age is 18+ where applicable - and able to enter a binding contract. We may refuse registration or close accounts if you are from a restricted jurisdiction or if you do not meet verification requirements.

Verification and identification

We may ask for identification and proof of address to verify identity and comply with anti-money laundering and age-check obligations. Typical documents include a passport, national ID or driving licence and a recent utility bill or bank statement. Withdrawals may be delayed until verification is complete.

Acceptable platform use

Use the platform fairly and in good faith. Prohibited behaviour includes multi-accounting, collusion, bonus abuse, chargebacks, and other fraudulent or manipulative activity. We reserve the right to suspend or close accounts where rules are breached or where suspicious activity is detected. Any winnings or bonuses obtained through prohibited activity may be voided.

General bonus and promotion rules

Promotions are subject to specific terms that appear with each offer. Only one bonus may be active per customer unless stated otherwise. Wagering requirements, contribution weightings, maximum bet limits while a bonus is active, and excluded games will be set out in the promotion T&Cs. We may require identity verification or exclude certain payment methods from bonus eligibility. Bonuses and free spins may expire in line with the promotional terms.

Deposits and withdrawals

We support a range of deposit and withdrawal methods; availability depends on your country and account settings. Minimum and maximum transaction values vary by payment method. Deposits are normally processed instantly; withdrawals are subject to security checks and verification and may be processed in instalments for large amounts. We do not publish fixed processing times for every method; please check the cashier for current options and limits.

Dispute resolution

If you have a dispute, contact our support team first so we can attempt to resolve the issue directly. If a resolution cannot be reached through normal channels we will provide information on the next steps available under our dispute procedures. We aim to handle complaints promptly and fairly.

Updates to terms and conditions

We may change these terms from time to time. When material changes are made we will provide notice on the site or by other reasonable means. Continued use of the service after changes are posted constitutes acceptance of the revised terms. It is your responsibility to review the Terms and any product-specific rules regularly.