Responsible Gambling

We take responsible gambling seriously. Our goal is to make sure you can enjoy sports betting and casino play with clear controls, safe limits and easy access to help when you need it. We encourage controlled play and provide tools so you can manage your activity, protect your account and step away if gambling stops being fun.

Our player protection principles

We believe gambling should be a form of entertainment, not a source of harm. We promote safe play by offering transparent controls, clear account information and responsive support. We respect player privacy and apply fair processes when responding to requests related to limits, account closures or suspected problem behaviour.

Tools to control your play

We provide a range of activity-control tools you can use from your account area or by contacting support. These include deposit limits, loss limits, session timers and temporary time-outs. You can change many settings yourself but some changes may take effect after a short waiting period for safety reasons.

Deposit limits

Set daily, weekly or monthly deposit limits to keep spending within your budget. Limits are adjustable through your account settings and can be lowered immediately. Raising a limit may require a delay or verification to help prevent impulsive changes.

Loss limits

Loss limits let you cap the amount you can lose over a set period. This helps control how much of your funds are at risk during active play. Check your account tools to set or modify loss limits at any time.

Time limits and session controls

Use session reminders and time-outs to manage how long you play. Session reminders prompt you during play and time-outs give you a temporary break from your account. Time-outs can be helpful if you want a short pause without fully closing your account.

Self-exclusion

If you need a longer break, you can request self-exclusion. Self-exclusion blocks access to your account for the chosen period and prevents new sign-ups using the same details. Our team will help you through the process and explain how to reopen your account once the period ends, where allowed.

Recognizing signs of problematic behaviour

Watch for warning signs such as chasing losses, neglecting daily responsibilities, borrowing money to gamble, or spending more time than intended. If you notice these patterns in yourself or someone close to you, consider using the tools above and seeking support.

Tips for staying in control

Set clear limits before you play, stick to a budget, avoid gambling when stressed or tired, and treat gambling as occasional entertainment rather than a way to make money. Use account activity history to review your bets and deposits regularly.

Professional help and support

If you need further support, contact local health services or provincial problem-gambling resources to find confidential advice and treatment options. For immediate help with your account, reach out to our team via live chat or email at [email protected]. We will respond discreetly and help you apply the tools you need.